Shipping Policy

All orders are shipped within 2 business days. However, in most cases, orders placed before 12pm AEST will be shipped same day (Monday to Friday). Once you have placed your order, you'll receive an email with relevant tracking info, delivery times, etc.

You can track your order on the Track My Order page.

 

All orders ship from Melbourne, Australia.

 

Domestic Shipping Rates:

Standard: $6.95 (2-6 Business Days)

Express: $8.95 (1-4 Business Days)

Free shipping over $100 AUD

 

International Shipping Rates:

Free international shipping on orders over $100 AUD!

*Shipping is calculated in AUD and will be translated into your local currency.

UK & Europe - £7.9 / €7.5 ~ (4-10 Business Days)

New Zealand - $11 NZD~ (4-7 Business Days)

North America - $9.5 USD~ (5-9 Business Days)

 

 

*Please note that the customer is solely responsible for paying any import/duty fees if applicable.

 

How do I check the status of my order?

You can check the status on the Track My Order page in the navigation menu.

If you have not heard any update about your order after 6 business days of receiving order confirmation, please contact us at info@getpocketlocker.com. 

Please include your name, order number and purchase email address when reaching out.

 

Shipping Info continued;

In the event of an unclaimed package, the customer will be responsible for paying the return shipping to us. The customer will also be responsible for the cost of reshipping.

In the event that your order is marked as delivered but you can't locate the parcel, please contact the courier for more information.